claritelab

Privacy policy

Claritelab Mermaid Diagrams for Confluence. Last updated: November 10, 2026.

Who we are

The app is published under the claritelab brand by This Charming Brand LLC, 2104 House Ave - Suite 284, Cheyenne, Wyoming 82001, United States. Contact: support@claritelab.com.

Summary

The app does not collect or store personal data, and sends nothing outside Atlassian. It runs on Atlassian's platform (Forge) and in your browser. The diagrams you write may contain names or other information: they stay in your Confluence pages.

What the app handles

• Diagram code, title, display options and an image of the diagram used for exports. They are saved in the Confluence page itself, as parameters of the macro, on your Atlassian site. We have no copy of them.
• Diagram drawing. Diagrams are drawn in the reader's browser. Nothing is sent to us or to any other service.
• PDF and Word export. When a page is exported, Confluence calls a small function of the app, hosted by Atlassian, which returns the diagram image or code. The function keeps nothing.
• Downloads (SVG, PNG) and "Copy code". These happen in your browser and only produce files or clipboard content on your device.

What the app does not do

• No account to create, no sign-in.
• No calls to servers outside Atlassian.
• No cookies, no tracking, no analytics.
• No access to Confluence content other than the diagrams themselves: the app requests no Confluence API permissions.

Information we receive from Atlassian

As the app publisher, Atlassian gives us, through its Marketplace and developer tools, the information it shares with all publishers: for example the address of the sites where the app is installed, licensing details and, for paid licenses, the contacts named on the license. We use it only to provide the app, handle licenses and answer support requests. We do not sell it.

Support requests

If you write to us, we keep your message and email address to answer you, and delete them when they are no longer needed.

Your choices

Diagrams are deleted when you delete them or the page that contains them in Confluence. You can ask us at support@claritelab.com what information we hold about you (for example a support message) and ask us to delete it. Licensing information is managed by Atlassian: see Atlassian's privacy policy.

Atlassian

Your use of Confluence is governed by Atlassian's own terms and privacy policy.

Changes

We will update this page if the app changes the way it handles data, and change the date above.